IMS Help 13.2

IMS Help is a companion application designed to give users instant, practical support for their organization’s IMS platform. From quick answers to step-by-step guidance, it centralizes knowledge so teams can work confidently and resolve issues faster.

Key features:

• Powerful search across help articles, FAQs, and how-to guides
• Guided walkthroughs and checklists for common workflows
• Role-based content for admins, agents, and end users
• Bookmarks and offline access to critical resources
• Release notes and update announcements
• In-app feedback to suggest improvements or request help
• Notifications for important advisories and new content
• Optional multi-language support (if enabled by your organization)

Benefits:

• Shorten onboarding time and boost self-service
• Reduce support tickets and repeat questions
• Standardize best practices across teams
• Improve productivity with clear, consistent guidance

Getting started: Sign in with your organization’s credentials to access content curated by your IMS administrators. Available features and articles may vary based on your deployment and permissions.

Note: IMS Help is designed to complement your existing IMS. Feature availability depends on your organization’s configuration.

IMS Help is developed by ThyssenKrupp Elevator. The most popular versions of this product among our users are: 10.4, 10.6, 11.2 and 13.2.